PRIVACY POLICY

Effective Date: February 22, 2024

Welcome to USHIPPER, a premier car transportation service provider. At USHIPPER, we understand the importance of your privacy and are dedicated to protecting your personal and business information. This Privacy Policy outlines our practices regarding data collection, usage, and protection, ensuring you are fully informed about our practices and your rights.

1. Principles Guiding Our Data Collection and Processing

   1. Data Minimization and Limitation: We only collect personal data that are essential for the specific purposes of processing. Our aim is to limit the amount of personal data collected to what is directly relevant and necessary for providing our services efficiently.

   2. Lawfulness: Our data collection and processing activities are grounded in legality, ensuring that we operate within the framework of applicable laws and regulations.

   3. Fairness and Transparency: We engage in fair data processing practices. We are transparent about how we collect, use, and share your personal data, providing clear information through this Privacy Policy.

   4. Proportionality: We ensure that the processing of personal data is proportional to the specific needs of our service delivery, striking a balance between our operational requirements and your privacy rights.

   5. Technical and Organizational Measures: USHIPPER implements appropriate technical and organizational measures to ensure that, by default, only personal data which are necessary for each specific purpose of the processing are processed. This includes measures to protect data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

   6. Respect for Context: We are committed to collecting, using, and disclosing personal data in ways that are consistent with the context in which our consumers provide it. This means we consider the nature of our services, the circumstances surrounding data collection, and our users’ expectations to ensure that our data practices align with the perceived purposes. Our aim is to foster trust and maintain integrity in our interactions with users, ensuring that data usage is appropriate and expected within the context of our provided services.

By engaging with USHIPPER, you entrust us with your personal and business information. In return, we pledge to protect your data with the utmost care and to use it solely for the purposes outlined in this Privacy Policy and your informed consent.

2. Detailed Information Collection

In this section, we outline the specific types of data USHIPPER collects to provide and enhance our car transportation services:

1. 1. Transactional Data: Includes details of transportation bookings, schedules, and payments.

   2. Registration Data: Information provided during sign-up, including personal and business details.

   3. Cookies and Similar Technologies: Usage of these technologies for website and app functionality.

   4. Account Data: Information associated with user accounts, like login credentials.

   5. Usage Data: Data on how our services are used, such as route and cargo details.

   6. Vehicle and Driver Information: Data on vehicles and drivers for compliance and safety.

   7. Location Data: GPS tracking information for route optimization and customer updates.

   8. Device and Access Data: Data on the devices used to access our services, enhancing functionality and security.

3. Types of Information We Collect and Definitions of Types of Information Referred to in This Privacy Policy

   1. Transactional Data: This category includes information directly related to the transportation services we provide. It may consist of details such as booking records, transportation schedules, pricing details, and payment information. We collect and use this data to process transactions, provide service confirmations, and ensure efficient service delivery.

   2. Registration Data: Registration data comprises information that users voluntarily provide during the sign-up process on our platform. This includes personal details such as name, email address, physical address, and contact numbers, as well as business-related information like company name, USDOT number (if applicable), and vehicle details. This data is used for account creation and management, service customization, and, with user consent, for sending relevant updates and offers.

   3. Cookies and Similar Technologies: We use cookies and similar tracking technologies to improve the functionality and performance of our digital platforms. These technologies help in storing user preferences, tracking user interactions with our services, and enhancing overall user experience on our website and app.

   4. Account Data: Account data pertains to the information associated with each user account, including login credentials, profile settings, and preferences. This data is crucial for authentication, account security, and providing a personalized user experience.

   5. Usage Data: Usage data includes metrics related to how users interact with our services. This may involve information about the routes used, duration of the transport, types of cargo transported, and user interactions with our app or website. We analyze this data to improve our services, optimize route efficiency, and offer tailored content.

   6. Vehicle and Driver Information: This category covers information about the vehicles used for transportation and driver details. It may include vehicle registration information, insurance details, driver’s license information, and driving history. This information is essential for ensuring compliance with transportation regulations and for maintaining the safety and reliability of our services. These definitions are provided to clarify the types of information USHIPPER collects and utilizes in its operations. We are committed to responsibly handling user data, ensuring it is used for legitimate purposes and respecting the privacy and confidentiality of our clients.

   7. Location Data: Real-time GPS data for tracking vehicles during transportation. This includes start and end locations, route information, and any stops made along the way. This data is crucial for route optimization, estimated time of arrival, and for customers to track their shipments.

   8. Driver Performance Data: Information on driving behavior, such as speed, braking patterns, and compliance with traffic laws. This can be used for ensuring safety standards, driver training, and improving overall service quality.

   9. Vehicle Condition Data: Details about the vehicle’s condition, including maintenance records, inspection logs, and any reported issues or damages. This is important for maintaining vehicle safety and reliability.

   10. Cargo Information: Specific details about the cargo being transported, such as type, weight, dimensions, and any special handling requirements (like temperature control for perishables or secure transport for valuables).

   11. Customer Feedback and Ratings: Data collected from customer surveys, feedback forms, and ratings after the completion of a service. This information can be used to assess customer satisfaction and improve service quality.

   12. Communication Data: Records of communication between drivers, dispatchers, and customers, including messages, emails, and call logs. This helps in resolving disputes, improving communication protocols, and enhancing customer service.

   13. Environmental Data: Information about external conditions that could impact transportation, like weather conditions, traffic patterns, and road closures. This can be used for route planning and to anticipate potential delays.

   14. Telematics Data: For vehicles equipped with telematics systems, data such as fuel consumption, engine diagnostics, and mileage can be collected. This information aids in efficient fleet management and reduces operational costs.

   15. Compliance Data: Information related to regulatory compliance, such as hours of service for drivers, compliance with transportation laws, and adherence to environmental regulations.

   16. Payment and Billing Information: Credit card details, billing addresses, and payment histories for processing transactions and managing accounts.

   17. Device and Access Data: Information about the devices used to access the service, such as IP addresses, browser types, and operating system details, which can be used for improving website/app functionality and security measures.

4. Legal Basis for Processing Personal Data

USHIPPER is committed to processing your data lawfully, fairly, and in a transparent manner. To comply with the requirements of the General Data Protection Regulation (GDPR), we have identified the following legal bases for processing personal data:

1. 1. Consent: We process personal data based on the consent you explicitly provide for specific purposes, such as sending marketing communications or using cookies on our website. You have the right to withdraw your consent at any time.

   2. Contractual Necessity: Processing of personal data is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into a contract. This includes processing data to provide our transportation services as requested by you.

   3. Legal Obligations: We may process personal data as necessary to comply with legal obligations to which we are subject. This includes regulatory requirements and responding to lawful requests from public authorities.

   4. Vital Interests: In rare cases, we may process personal data to protect the vital interests of you or another person, such as in emergencies.

   5. Public Task: We may process personal data to perform a task carried out in the public interest or in the exercise of official authority vested in us, if applicable.

   6. Legitimate Interests: We process personal data based on our legitimate interests or the legitimate interests of a third party, provided those interests are not overridden by your interests or fundamental rights and freedoms. This includes processing for business administration, fraud prevention, and ensuring network and information security.

Each processing activity undertaken by USHIPPER is backed by a specific legal basis, ensuring our operations are conducted in accordance with the law and respect your privacy rights.

5. User Access and Control

USHIPPER respects the right of users to access and control their personal information. We provide the following options:

1. 1. Accessing Personal Information: Users can request access to the personal information we hold about them.

   2. Updating Information: Users have the right to update or correct any inaccurate personal information.

   3. Deletion of Information: Users can request the deletion of their personal information from our systems, subject to any legal or operational retention requirements.

   4. Opt-Out Options: Users can opt-out of certain uses of their information, such as for marketing purposes.

   5. Data Portability: Upon request, we can provide users with a copy of their data in a usable format.

2. Types of Information We Collect, How We Use It, and Whom We Share It With

Our Sites

1. 1. Transactional Data: We collect data related to transportation service bookings and inquiries. This includes user details necessary for service fulfillment, like name, contact information, and transportation details. Payment processing is handled by third-party providers, under their privacy policies. We may also work with other companies for functions like service provision, vehicle management, and customer support.

   2. Registration Data: Users can register on our platform to access and manage transportation services. Registration may require personal and business information, including vehicle details and transportation preferences. This data helps us personalize services and, if consented to, send updates and offers.

   3. Cookies and Similar Technologies: We use cookies to enhance user experience and gather data for site improvement and analysis. Users can control cookie settings, but this may affect site functionality. We may share aggregated, anonymized data with partners for analytics and improvement purposes.

   4. Do Not Track Signals: Our system’s interaction with “Do Not Track” browser signals will be specified, depending on how we decide to respond to such signals.

   5. Website Data Collection: We ensure, to the best of our knowledge, that no external entities collect personally identifiable information without a contractual agreement. We prioritize user privacy in online activities.

   6. Automated Decision-Making Tools: These tools are employed for user security and fraud detection, especially in online transactions. Users can contact customer service for assistance if they disagree with automated decisions.

Our Services

1. 1. Account Data: For USHIPPER services, especially via web and mobile apps, we collect essential personal information for account setup. This includes name, address, email, and phone number. Payment processing is handled via third-party platforms, ensuring secure handling of credit card details.

   2. Usage Data: Our service collects data from connected devices, providing insights into user interaction with our services. This encompasses technical details of the device, network configurations, and environmental data. For services involving vehicle tracking, additional data like GPS location and transport status may be collected.

   3. Customization Information: Engagement with our services generates data reflecting user preferences and service usage patterns. Analyzing this data helps us personalize the user experience and align our services with individual needs.

Use of Information from USHIPPER Sites and Services

• Transactional Data: Used for processing service orders, issuing receipts, and ensuring smooth transactions.

• Registration Data: Facilitates account creation, management, and personalization of services.

• Cookies and Similar Technologies: Enhance website and app functionality and user experience.

• Account Data: Key for user authentication, security, and customized user experiences.

• Usage Data: Helps in analyzing service use, optimizing routes, and tailoring user content.

• Vehicle and Driver Information: Critical for regulatory compliance and maintaining safety standards.

• Location Data: Essential for tracking, route optimization, and providing shipment updates.

• Driver Performance Data: Used to maintain safety standards and improve service quality.

• Vehicle Condition Data: Ensures vehicle safety and service reliability.

• Cargo Information: Important for handling specific transport requirements.

• Customer Feedback and Ratings: Assists in evaluating and improving service quality.

• Communication Data: Enhances communication efficiency and customer service.

• Environmental Data: Aids in route planning and anticipating transport delays.

• Telematics Data: Contributes to efficient fleet management and operational cost reduction.

• Compliance Data: Ensures adherence to transportation laws and regulations.

• Payment and Billing Information: Facilitates transaction processing and account management.

• Device and Access Data: Improves digital platform functionality and security.

At USHIPPER, we collaborate with select third-party service providers to enhance our transportation services. This collaboration involves sharing specific data sets under strict confidentiality and security terms. The types of data shared and the purposes are as follows:

• Vehicle Tracking and Maintenance: We share vehicle-related data with partners specializing in tracking and maintenance services. This ensures efficient route planning, timely deliveries, and well-maintained transportation fleets.

• Customer Support Services: Certain customer data, like contact information and service history, may be shared with customer support providers to offer prompt and effective assistance.

• Payment Processing: Financial data is shared with trusted payment processors to facilitate secure and smooth transactions.

• Each third-party partner is carefully selected and bound by agreements that prioritize data security and privacy, aligning with our commitment to safeguarding client information.

Handling of Legal Investigations and Mergers: USHIPPER adheres to strict protocols for data sharing during legal investigations and in the event of corporate changes such as mergers or acquisitions. In legal scenarios, we may share necessary information with authorities to comply with the law, always ensuring that such disclosures are handled responsibly and following legal standards. During corporate changes, data will be protected under the same privacy commitments, and any transfer of data will be communicated transparently to our users.

User Consent for Data Sharing: User consent is paramount at USHIPPER, particularly for data sharing beyond essential service provision. We respect the privacy of our users and only share data with user consent, especially in contexts like marketing or promotional activities. Users will always have the option to opt-in or opt-out of such data-sharing practices, ensuring their preferences are respected and upheld in all our data-handling processes.

7. User Rights

To ensure compliance with both United States and European Union privacy laws, including the General Data Protection Regulation (GDPR) and relevant U.S. privacy legislation, USHIPPER acknowledges and upholds the following user rights concerning their personal data:

1. 1. Right to Access: You have the right to obtain confirmation from USHIPPER as to whether or not personal data concerning you is being processed, and, where that is the case, access to the personal data along with detailed information regarding its processing.

   2. Right to Rectification: You are entitled to have USHIPPER correct inaccurate personal data concerning you without undue delay. Considering the purposes of the processing, you also have the right to have incomplete personal data completed.

   3. Right to Erasure (“Right to be Forgotten”): You can request the deletion of your personal data where one of the legal grounds applies, such as the data no longer being necessary concerning the purposes for which they were collected or processed.

   4. Right to Restriction of Processing: You have the right to restrict the processing of your personal data under certain conditions, such as if you contest the accuracy of the data, or if the processing is unlawful.

   5. Right to Data Portability: Where the processing is based on consent or a contract, and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and have the right to transmit those data to another controller without hindrance from USHIPPER.

   6. Right to Object: You have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you, especially regarding data processing for direct marketing purposes or profiling related to such direct marketing.

   7. Right to Withdraw Consent: If the data processing is based on your consent, you have the right to withdraw your consent at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

   8. Right to Lodge a Complaint: You have the right to complain with a supervisory authority if you believe that the processing of your personal data infringes on the GDPR or other relevant privacy laws.

Implementing User Rights: USHIPPER is dedicated to ensuring these rights can be exercised easily and without undue delay. Requests to exercise user rights can be made through designated contact points provided in our Privacy Policy. USHIPPER will respond to requests within the time frame required by applicable law, typically within one month.

Verification of Identity: USHIPPER may request necessary information to confirm the identity of the individual making the request, ensuring the security and privacy of user data. These user rights under USHIPPER’s Privacy Policy are designed to be compliant with both U.S. and EU privacy regulations, ensuring a comprehensive and respectful approach to user data across jurisdictions.

8. Protection of Your Information

At USHIPPER, the security of your data is our utmost priority. We employ a multi-layered approach to safeguard your information against unauthorized access, misuse, or disclosure. Below are the specific security tools and measures we have implemented to protect your personal and business information:

1. Data Encryption: We utilize state-of-the-art encryption technologies to secure your data both during transit and at rest, ensuring comprehensive protection from interception or breaches.

2. Access Controls: Strict access control measures are in place to ensure that only authorized USHIPPER personnel have access to personal data for legitimate business purposes. Access is closely monitored and controlled based on roles and responsibilities.

3. 2-Step Verification: For critical processes, including but not limited to accessing user accounts and processing transactions, USHIPPER requires 2-Step Verification. This security measure adds an additional layer of protection by requiring not only a password and username but also something that only the user has on them, i.e., a piece of information only they should know or have immediately to hand – such as a physical token, a smartphone app notification, or a text message with a code.

4. Anonymization: Whenever feasible, we anonymize your data to reduce the risk of your identification from the data we process, store, or transmit.

5. Incident Response Plan: USHIPPER has developed a comprehensive incident response plan designed to promptly address any potential security breaches. This plan includes protocols for immediate action, investigation, and mitigation of any potential damage, as well as notification procedures for affected individuals.

6. User Responsibility: We also recognize the importance of user participation in maintaining the security of personal information. We strongly encourage our users to adopt good security practices, such as using strong, unique passwords for their USHIPPER accounts and being vigilant against phishing attempts and other forms of online fraud. Enabling 2-Step Verification on your account is highly recommended to enhance your account’s security.

By detailing these specific tools and measures, USHIPPER aims to transparently communicate our dedication to data security and build trust with our users. Our commitment to continuous improvement of our security measures ensures that we are prepared to address evolving threats and technological advancements.

9. Third-Party Content and Links

While navigating our website or any other service including application, you may encounter third-party content and links. These entities operate independently, with privacy practices we don’t control. For transparency, we specify data recipients like analytics providers, advertising agencies, and payment processors in our [dynamic link]. We advise reviewing their privacy policies as they may differ from ours. We’re not liable for data shared with third-party sites or their content. Your privacy and security are paramount, so we recommend informed decisions when exploring external links.

10. Third-Party Involvement

USHIPPER collaborates with various third-party service providers to enhance our transportation services and user experience. This section details the role and scope of these third-party services:

1. 1. Analytics Providers: We use third-party analytics tools to understand how our users interact with our services. This helps us in optimizing our platform and tailoring our services to better meet your needs.

   2. Customer Support Tools: To provide efficient customer service, we utilize third-party customer support software. This allows us to manage inquiries, feedback, and provide timely support to our users.

   3. Payment Processors: For secure and efficient transaction processing, we partner with trusted third-party payment processors. They handle payment data, ensuring secure and seamless transactions.

   4. Vehicle Tracking and Maintenance Services: For effective fleet management, we collaborate with specialized service providers for vehicle tracking and maintenance.

   5. Marketing and Communication Services: We may engage with third-party marketing platforms to communicate with our users about updates, offers, and service-related information, subject to user consent.

2. Data Controller and Data Processor Relations

Definitions and Roles

1. Data Controller: USHIPPER, in its capacity as the entity determining the purposes and means of processing personal data collected through our services, acts as the Data Controller. This role entails deciding how and why personal data is processed, ensuring compliance with applicable data protection laws and regulations.

2. Data Processor: Any third-party service provider, partner, or entity that processes personal data on behalf of USHIPPER, under our instructions, is considered a Data Processor. This includes entities involved in payment processing, customer support, vehicle tracking and maintenance, and analytics services.

Responsibilities and Compliance

1. Data Processing Agreement (DPA): USHIPPER enters into a Data Processing Agreement with all Data Processors. These agreements specify the data protection obligations of the processors, including the purpose of processing, the type of data to be processed, processing instructions, and measures to ensure the security of the data.

2. Security and Confidentiality: Data Processors are required to implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk of the data processing activities, including protection against unauthorized or unlawful processing and accidental loss, destruction, or damage.

3. Sub-processing: Data Processors must not engage any sub-processors without the prior written consent of USHIPPER. Any approved sub-processing activities must adhere to the same data protection obligations specified in the DPA.

4. Audit and Compliance: Data Processors must make available to USHIPPER all information necessary to demonstrate compliance with the obligations laid out in the DPA and allow for and contribute to audits, including inspections, conducted by USHIPPER or another auditor mandated by USHIPPER.

5. Data Breach Notification: In the event of a data breach affecting personal data processed on behalf of USHIPPER, Data Processors are required to promptly notify USHIPPER without undue delay and assist in the investigation, mitigation, and remediation of the breach.

User Rights

1. Assisting with User Rights: Data Processors are required to assist USHIPPER in fulfilling its obligation to respond to requests for exercising the data subject’s rights under applicable data protection laws (e.g., rights to access, rectification, erasure, data portability, restriction of processing, objection to processing).

This provision clarifies the relationship between USHIPPER and its Data Processors, ensuring that data processing activities are conducted in a manner that respects the privacy and security of user data and complies with applicable legal requirements.

12. Children’s Data Privacy

We are committed to respecting children’s privacy online and strictly adhere to the Children’s Online Privacy Protection Act (COPPA) as well as California’s children’s privacy laws. We do not sell products for purchase directly by children. While some of our products may be intended for use by children, they are designed to be purchased by adults. Our website is not designed to encourage transactions with or to obtain information from children. If you are under 18 years old and wish to take action on our site, you must have an adult complete the transaction for you. If we become aware that we have collected personal information from a user under 13 without parental consent, or if we learn that a user under 18 has purchased without adult involvement, we will take immediate steps to delete that data and the order will not be processed.

13. Notices

    1. NOTICE OF COLLECTION: USHIPPER maintains transparency in our data collection practices. We clearly communicate the types of data we collect, such as transaction details, location data, and user interactions, along with the purposes for which this data is used, like service optimization and customer experience enhancement.

    2. SHARING AND SALE OF PERSONAL INFORMATION, PROCESSING FOR TARGETED ADVERTISING, AND PROFILING: We assure our users that USHIPPER does not engage in the sale of personal data. Any data used for targeted advertising or profiling is anonymized, ensuring user privacy is respected and protected.

    3. DISCLOSURES OF PERSONAL INFORMATION FOR A BUSINESS PURPOSE: We are transparent about disclosing personal information for business purposes. Such disclosures are necessary for providing our transportation services, maintaining user accounts, or complying with legal requirements. We ensure users are well-informed about these practices.

    4. NON-DISCRIMINATION: We are committed to upholding your privacy rights, and we want to make it clear that exercising these rights will not result in any form of discrimination. Your choice to exercise privacy rights, such as opting out of certain data processing activities, will not affect the quality of our services or your experience on our website. We respect your decisions and are here to support your privacy preferences.

14. International Data Transfers and Global Compliance

Third-Country Transfers: USHIPPER operates globally, necessitating the transfer of personal data across international borders. We commit to transferring personal data to third countries only when adequate levels of protection are assured, in compliance with applicable data protection laws. We utilize standard contractual clauses approved by regulatory authorities and other legal mechanisms to ensure the protection of your personal data during such transfers.

Global Transfers and Compliance: Recognizing the global nature of our services, USHIPPER adheres to international privacy standards and is committed to cooperating with regulatory bodies worldwide to ensure compliance with data protection laws. We strive to implement global privacy practices that respect and protect your personal information, regardless of where our services are delivered.

Through these practices, USHIPPER aims to safeguard your personal information and uphold our commitment to privacy and data protection across our global operations.

15. Location Data Security

Protecting Your Location Data

At USHIPPER, we recognize the sensitivity of the location data we collect and process to offer our car transportation services. Real-time GPS tracking information plays a crucial role in route optimization and providing timely updates to our customers. We are committed to implementing robust technical and organizational measures to safeguard this data against unauthorized access, misuse, or disclosure.

Security Measures and Practices

1. Data Encryption: We employ state-of-the-art encryption technologies to protect location data both in transit and at rest, ensuring that your information is secure from interception or breaches.

2. Access Controls: Strict access controls are in place to ensure that only authorized personnel have access to location data, and only for legitimate business purposes.

3. Anonymization: Where possible, we anonymize location data, reducing the risk of personal identification in the unlikely event of data exposure.

4. Incident Response Plan: We maintain a comprehensive incident response plan to promptly address any potential security breaches, minimizing impact and taking corrective action to prevent future occurrences.

Compliance with Legal Standards

We conduct our operations in strict compliance with applicable data protection laws and regulations governing the collection, use, and sharing of location data. USHIPPER is dedicated to upholding the highest standards of privacy and data security in line with legislative requirements and industry best practices.

Limitation of Guarantee

While we strive to use commercially acceptable means to protect your location data, we acknowledge that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. USHIPPER is committed to continuous improvement of our security measures in response to evolving threats and technological advancements.

User Responsibility

We encourage our users to play an active role in protecting their personal information. This includes using strong passwords, enabling two-factor authentication (if available), and being vigilant against phishing and other types of online fraud.

Legal and Regulatory Framework

Our practices surrounding the collection, use, and protection of location data are informed by a thorough understanding of the legal and regulatory framework applicable to our operations. We remain vigilant in monitoring legislative developments to ensure ongoing compliance and to adjust our practices as necessary.

16. Your Privacy Options

At https://ushipper.us/, we understand the importance of privacy and are committed to empowering you with choices to manage your personal information. The following privacy options are available to you:

a. REQUEST TO KNOW

You have the right to request detailed information about the personal data we collect and how we process it. This includes

• The categories of personal information we have collected about you.

• The sources from which this personal information was collected.

• The business or commercial purpose behind collecting or selling your personal information.

• The categories of third parties with whom we share your personal information.

• The categories of your personal information that we have sold and to whom.

• The categories of your personal information that we have disclosed for a business purpose and to whom.

• Specific pieces of personal information collected about you.

All information requested will pertain to the 12 months preceding your request. You may also inquire about information beyond this period if applicable. To initiate a “Request to Know,” you can email us inbox@ushipper.us or submit a request via our “Contact Us” page. We will require you to verify your identity before processing your request, which may include providing personal information such as your name, email address, and telephone number.

b. REQUEST TO DELETE

You have the right to request the deletion of your personal information. However, please note that certain legal circumstances may prevent us from fulfilling this request. Your personal information may not be deleted when it is necessary for purposes such as completing a transaction, fulfilling warranty obligations, or complying with legal obligations. To initiate a “Request to Delete,” please contact us by email inbox@ushipper.us or submitting a request through our “Contact Us” page. We will verify your identity before proceeding with the deletion process.

c. REQUEST TO CORRECT

You have the right to request corrections to any inaccurate personal information we have about you. To request a correction, please contact us via email inbox@ushipper.us or by submitting a request through our “Contact Us” page. We will verify your identity before making any corrections.

d. REQUEST TO OPT-OUT OF SALE, SHARING, AND/OR PROCESSING OF PERSONAL INFORMATION FOR TARGETED ADVERTISING

You can direct us not to:

• Sell your personal information.

• Share your personal information with third parties for cross-context behavioral advertising.

• Process your personal information for targeted advertising.

To exercise any of these opt-out options, you can email us inbox@ushipper.us or submit a request via our “Contact Us” page. Additionally, you can opt-out of targeted advertising by clicking the “Cookie Control” button located at the bottom left-hand corner of our website and selecting “DISABLE ALL” cookies. If your browser supports it, you can also enable the Global Privacy Control (GPC) for that specific browser. Please be aware that we honor GPC settings for cookies on our website, automatically opting you out of all but “Cookies essential to the operation of the site” when a GPC setting is detected. For more information about GPC, please visit globalprivacycontrol.org.

e. APPEAL A DENIAL OF A PERSONAL INFORMATION REQUEST

If we deny your personal information request, you have the right to appeal within 60 days from receiving our decision. To submit an appeal, please email us inbox@ushipper.us or use our “Contact Us”. If your appeal is also denied, we will provide you with an online mechanism or another method through which you can contact the appropriate regulatory authority, such as the Attorney General of your state or the Minister of Justice for Canadian provinces, to express your concerns or submit a complaint.

f. AUTHORIZED AGENT

You may designate an authorized agent to submit personal information requests on your behalf. This can be done using technologies like an Internet link or browser settings, indicating your intent to opt-out of certain processing of personal information. To use an authorized agent, you must provide them with signed permission, and the agent must provide proof of signed permission from you. In addition, you may be required to verify your identity directly with us. We may deny a request from an agent that does not provide adequate proof of authorization. However, specific requirements may not apply if you have provided the agent with power of attorney under applicable state law. In such cases, the agent will be required to submit proof of such power of attorney.

California Shine the Light Law

California residents have the right to request information regarding our disclosure of personal information to third parties for their direct marketing purposes under California Civil Code Section 1798.83. To make such a request, please use our “Contact Us” page. We are committed to addressing your privacy concerns and providing you with options to control your personal information.

17. Modifications

At https://ushipper.us/, we are committed to maintaining the highest standards of data privacy. Our Privacy Policy may evolve to reflect changes in our practices, technologies, and legal requirements. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your personal information.

a. Notification of Changes: We will inform our users of any significant changes to our Privacy Policy. Notifications may be made through various channels such as emails, website announcements, or updates on our service platforms.

b. Reviewing Updates: Users are encouraged to review the Privacy Policy regularly to stay informed about how we protect their personal information.

c. Effective Date of Changes: The effective date of any changes will be indicated at the top of the Privacy Policy document.

18. Contact Us

If you have any questions, concerns, or requests related to our Privacy Policy or the way we handle your personal information, please don’t hesitate to contact us. We are here to assist you and address any inquiries you may have.

a. Contact Information

You can reach out to us through the following contact methods:

• Email: inbox@ushipper.us

• Mailing Address: 20200 W Dixie Hwy Miami, FL 33180

Our dedicated team is available to assist you with any privacy-related matters or clarify any aspects of our Privacy Policy. Your privacy and satisfaction are important to us, and we are committed to providing you with the information and support you need.

19. DISPUTE RESOLUTION

Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Privacy Policy (each a “Dispute” and collectively, the “Disputes”) brought by either you or us (individually, a “Party” and collectively, the “Parties”), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

Binding Arbitration

If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved by binding arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration shall be commenced and conducted under the JAMS Comprehensive Arbitration Rules and Procedures. The arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator will decide in writing but need not provide a statement of reasons unless requested by either Party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. Except where otherwise required by the applicable JAMS Comprehensive Arbitration Rules or applicable law, the arbitration will take place in Miami-Dade, Florida. Except as otherwise provided herein, the Parties may litigate in court to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.

If for any reason, a Dispute proceeds in court rather than arbitration, the Dispute shall be commenced or prosecuted in the state and federal courts located in Miami-Dade, Florida, and the Parties hereby consent to, and waive all defenses of lack of personal jurisdiction, and forum non conveniens concerning venue and jurisdiction in such state and federal courts.

In no event shall any Dispute brought by either Party related in any way to the Privacy Policy be commenced more than one (1) year after the cause of action arose. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

Restrictions

The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class-action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Exceptions to Informal Negotiations and Arbitration

The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

20. Separate Agreements

In the event of any conflicts or inconsistencies between the provisions of this Privacy Policy and the terms and conditions outlined in any other agreement between you and USHIPPER INC, including but not limited to terms of service or user agreements, the latter shall prevail. We believe in maintaining clarity and consistency in our agreements, and this clause ensures that specific terms in separate agreements take precedence when applicable.

21. Force Majeure

USHIPPER INC shall not be held liable for any failure or delay in performance, or any other default or disruption resulting from unforeseen and extraordinary circumstances beyond our reasonable control. These circumstances, often referred to as “force majeure,” may include but are not limited to acts of nature, acts of government, terrorism, power outages, pandemics, or any other events that are unforeseeable and uncontrollable. While we are committed to providing you with reliable services, we acknowledge that certain events are beyond our control, and this clause absolves us of liability in such cases.

22. Entire Agreement

This Privacy Policy, as published by USHIPPER INC, constitutes the entire and exclusive agreement between you, the user, and USHIPPER INC regarding the collection, use, and protection of personal information and data practices. It supersedes and replaces any prior agreements, understandings, or representations, whether oral or written, concerning data privacy. We believe in maintaining the clarity and comprehensiveness of our privacy policy, and this section reaffirms its status as the sole and comprehensive agreement governing data practices between both parties.